Contact information

Contact Us

At Bicycle Warehouse, we live and breathe cycling. Whether you have a question about a specific component, need help tracking your new bike, or just want to talk shop, our team is here to help.

1. Customer Support Hours

Our team is available to assist you during the following times:

  • Monday – Friday:  9:00 AM – 6:00 PM PST

  • Saturday – Sunday: Limited Email Support

2. Get In Touch

  • Email: info@bicyclewarehouse.com

    • We typically respond to all inquiries within 24 business hours.

  • Phone: 858-943-4229

    • Available during business hours for immediate assistance.

  • Online Form: [Link to Shopify Contact Form]

3. Our Locations

While we ship nationwide, our operations are centered in the heart of the West Coast. We ship all orders directly from our distribution centers in:

  • San Diego, California

  • Reno, Nevada

Please Note: These locations serve as our shipping hubs. If you are looking for a local retail storefront for assembly or service, please visit us at one of our stores.

4. Frequently Asked Questions

To save you time, here are quick answers to our most common inquiries:

  • Where is my bike? To ensure your safety and satisfaction, all bikes undergo a rigorous quality control inspection and specialized packing process. This takes up to 6 business days before the bike leaves our San Diego or Reno facilities.

  • Can I change my shipping address? If you need to change your address, please contact us within 2 hours of placing your order. Once an order has begun the shipping process, we may not be able to redirect it.

  • How do I track my order? Once your gear is on its way, you will receive an automated email with your tracking number.