Shipping policy
Shipping Policy
Thank you for choosing Bicycle Warehouse. We are committed to getting your gear to you as quickly and safely as possible. Following are the terms and conditions that constitute our Shipping Policy.
1. Shipment Processing Time
We ship orders from our distribution centers in San Diego, California and Reno, Nevada.
• Standard Items (Parts, Accessories, Apparel): Processed within 1–3 business days.
• Bikes & Large Equipment: Please allow up to 6 business days for processing. This time is dedicated to our professional quality control inspection and specialized packaging to ensure your bike arrives in perfect condition.
Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. If there is a significant delay in the shipment of your order, we will contact you via email.
2. Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout.
| Shipping Method | Estimated Delivery Time | Shipping Cost |
| Standard Ground | 3–7 business days | Calculated at checkout / Free over $125 |
Note: Delivery estimates begin after the processing time mentioned above. Large items like bicycles may be shipped via specialized freight carriers depending on the destination.
3. Shipment Confirmation & Order Tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will typically be active within 24 hours.
4. Shipping Locations
We currently ship to addresses within the United States only. By shipping from both Southern California and Northern Nevada, we aim to reduce transit times for our West Coast and National customers.
5. Damages & Shipping Insurance
Bicycle Warehouse takes great care in packing your orders, especially bicycles. However, if you receive your order damaged:
1. Note the damage with the carrier immediately upon delivery if possible.
2. Take photos of the packaging and the product.
3. Contact us at info@bicyclewarehouse.com within 48 hours so we can assist you in filing a claim with the carrier.
Please save all packaging materials and damaged goods until the claim is resolved.
Missing or Lost Packages
If your tracking information states that your package was delivered but you have not received it, please check with neighbors or your local delivery hub. If the package is still missing, contact our support team at info@bicyclewarehouse.com
Returns Policy
For information on how to return your item, please visit our returns page.