Skip to content

Returns

We have a 30 day Love It Return 💚
Just send it back using the steps below. 

HOW TO RETURN AN ONLINE ORDER

  • CLICK ON THE BLUE BUTTON below to print out a return label.
  • Enter your order number & shipping zip code (use # sign in front of your order number, example #54205)
  • Package your return and include the printed order information inside (so we know who you are and the reason for the return)
  • Please give us 7-10 business days to issue your refund. Shipping time and internal processing takes some time, but rest assured, we process returns once they come in!

Click here for Return # & Shipping Label
(add # symbol in front of your order number)

  • If you would like to pay your own return postage returns can be sent to:
    Bicycle Warehouse Returns
    680 W. Bradley Ave
    El Cajon, CA 92020

Exchange

If you want to exchange the item please reorder the item you want so it gets rolling right away. Once we receive your return we will process the refund. There is no return shipping charge if you purchase an alternate item.

More details

  • The cost of return postage is $9.99 and will be deducted from your return credit. Oversized orders (auto racks, trailers, etc.) and orders outside the continental US must pay their own return shipping.Item must be returned within 30 days of purchase.
  • Only new, unused and unworn items will be accepted. 
  • All original tags and packaging must be included.
  • Order form that states your information must be included INSIDE of the return package.
  • Oversized items such as bikes, auto racks and trailers are subject to a 10% restocking fee and return shipping fees.
  • Please do not place return postage directly on the product box. Shoe and helmet boxes must be shipped inside of a shipping box.
  • We cannot refund bicycles, if there is an issue contact us immediately. 
  • On line orders cannot be refunded at any of the stores. The order can be dropped off at any store and will then get forwarded (at no charge) to the returns warehouse for processing.

Let me know how else we can keep you rolling.

Stay healthy & ride safe  😀 🚴

Chat with us with any question (see chat button at bottom right of page)