Return Policy

Love It Guarantee ❤️

If you're looking to make a return breath easy. We offer quick and easy returns and your purchase can be refunded within 30 days* of delivery or purchase in store. E-bikes must be returned within 10 miles ridden, or 10 days. 

How to Return 

  • Click the button below to print out a return label, a new tab will open.
  • Enter your order number & e-mail address.
  • Package your return and include the printed order information inside (so we know who you are and the reason for the return).
  • Once we receive your returned items it will be processed as soon as possible. You will receive a refund when the return has been processed.
  • Please note: We will provide a prepaid return shipping label (cost to be deducted from final refund amount). This fee does not apply to defective or incorrect orders.

  Click here for Your Shipping Label

If you would like to pay your own return postage returns can be sent to:

Bicycle Warehouse Returns
1675 N. Johnson Ave.
El Cajon, CA 92020

MORE DETAILS

  • Products must be in new condition, with all original packaging, labels, and with all manuals and accessories included. Items returned damaged, used, or without packaging are subject to a restocking fee or a partial refund based on the market value of the returned product.
  • Bikes may be returned or exchanged within 14 days of your order. A re-stocking fee of 20% will be applied to the refunded amount. E-bikes odometer must read under 10 miles. Return shipping of bikes is the responsibility of the guest. If there you have any issues with your bike purchase please contact us immediately. You can reach us at 858-943-4229 or via chat. 
  • Gear may be returned within 30 days of delivery or receipt.
  • In store special orders are subject to a 20% restocking fee.
  • All refunds require a receipt. Please include a copy of your order form inside of the return package so we know who to refund.
  • Please do not place return postage directly on the product box. Shoe and helmet boxes must be shipped inside of a shipping box.
  • Refunds will be issued in the same form of payment as originally used.
  • Return shipping of bikes is the responsibility of the guest.
  • Shipping, assembly & package insurance fees are non-refundable.

We do not accept items after they have been used, but we are happy to help you with any manufacturer defects and warranty replacements. 

Returning Online Orders in Store

Online orders cannot be refunded at any of our retail stores. The order can be dropped off at any store and will then get forwarded (at no charge) to the returns warehouse for processing.

Frequently Asked Questions

What proof of purchase do I need for a return?

For purchases made at one of our retail stores:

In store purchases require a paper or email store receipt to return.

If returning to a retail store, a team member can help locate your purchase information using your e-mail address or phone number if entered at the time of purchase.

For purchases made online:

Online purchases require an order number and e-mail address to use our online return portal. Your order number can be found in your order confirmation email, on your packing slip, or listed as in the Purchase History section of your BicycleWarehouse.com account.

If returning an online purchase to a retail store, a team member can help locate your order information and will forward your returned items to our central warehouse where the refund will be processed.

For purchases made at one of our retail stores:

In store purchases require a paper or email store receipt to return.

If returning to a retail store, a team member can help locate your purchase information using your e-mail address or phone number if entered at the time of purchase.

For purchases made online:

Online purchases require an order number and e-mail address to use our online return portal. Your order number can be found in your order confirmation email, on your packing slip, or listed as in the Purchase History section of your BicycleWarehouse.com account.

If returning an online purchase to a retail store, a team member can help locate your order information and will forward your returned items to our central warehouse where the refund will be processed.

How can I return oversized items?

All oversize items within their return window can be returned for free to one of our retail locations.

If you would like to arrange a return of an oversized item such as bikes, auto racks or repair stands please reach out to our guest support guru Kathleen at 858-943-4229 or chat with us.

How can I mail back items from multiple orders in a single box?

To mail return items from more than one order within the same box, follow these steps (in addition to our general instructions for returning items by mail):

Create shipping labels and packing slips for each order containing items you want to return using the Bicycle Warehouse online returns portal. The easiest way to get there is directly from the orders in your Account's purchase history section. You can also manually enter your purchase information for online orders here or in-store purchases here.

Affix ONE of the shipping labels to the outside of your box. Place the rest of the shipping labels and packing slips inside your box, along with the items you're returning. Including these documents allows our staff to efficiently and accurately process your return.

How do I know if my return contains hazardous material?

The following are considered Hazardous Materials for shipping purposes and cannot be returned via our standard online return process:

  • Flammable liquids such as certain types of bike lubes
  • Loose or uninstalled batteries (even if still in packaging)
  • Adhesives like tubular tire glue
  • Used or charged CO2 cartridges
  • Aerosol bicycle cleaners
  • Bug repellent

These items must be returned via USPS Select Ground, no air shipping.

Please note: Items with batteries pre-installed, such as bike lights or GPS units and watches can be returned via our online return process without restrictions if no more than two are included per package.