Return & Exchange Policy

Love It Guarantee ❤️

If you're looking to make a return breath easy. We offer free returns and your purchase can be refunded within 30 days* of delivery or purchase in store. E-bikes must be returned within 10 miles ridden, or 10 days. 

How to Return 

  • Click the button below to print out a return label, a new tab will open.
  • Enter your order number & e-mail address.
  • Package your return and include the printed order information inside (so we know who you are and the reason for the return).
  • Once we receive your returned items it will be processed as soon as possible. You will receive a refund when the return has been processed.
  • Please note: $9.99 will be deducted from your refund to cover return shipping for standard size/weight packages when your return is mailed using the prepaid shipping label provided.

Click here for Your Shipping Label

If you would like to pay your own return postage returns can be sent to:

Bicycle Warehouse Returns
680 W. Bradley Ave
El Cajon, CA 92020

Exchange

If you want to exchange the item please reorder the item you want so it gets rolling right away. Once we receive your return we will process the refund. There is no return shipping charge if you purchase an alternate item.

More details

  • Only new, unused and unworn items will be accepted. For e-bikes the odometer must read under 10 miles.
  • All original tags and packaging must be included.
  • Order form that states your information must be included INSIDE of the return package.
  • Please do not place return postage directly on the product box. Shoe and helmet boxes must be shipped inside of a shipping box.
  • If there you have any issues with your bike purchase please contact us immediately. You can reach Kathleen at 858-943-4229. 
  • Online orders cannot be refunded at any of the stores. The order can be dropped off at any store and will then get forwarded (at no charge) to the returns warehouse for processing.

We do not accept items after they have been used, but we are happy to help you with any manufacturer defects and warranty replacements. 

Let me know how else we can keep you rolling.

Chat with us with any question (see chat button at bottom right of page)

Frequently Asked Questions

What proof of purchase do I need for a return?

For purchases made at one of our retail stores:

In store purchases require a paper or email store receipt to return.

If returning to a retail store, a team member can help locate your purchase information using your e-mail address or phone number if entered at the time of purchase.

For purchases made online:

Online purchases require an order number and e-mail address to use our online return portal. Your order number can be found in your order confirmation email, on your packing slip, or listed as in the Purchase History section of your BicycleWarehouse.com account.

If returning an online purchase to a retail store, a team member can help locate your order information and will forward your returned items to our central warehouse where the refund will be processed.

For purchases made at one of our retail stores:

In store purchases require a paper or email store receipt to return.

If returning to a retail store, a team member can help locate your purchase information using your e-mail address or phone number if entered at the time of purchase.

For purchases made online:

Online purchases require an order number and e-mail address to use our online return portal. Your order number can be found in your order confirmation email, on your packing slip, or listed as in the Purchase History section of your BicycleWarehouse.com account.

If returning an online purchase to a retail store, a team member can help locate your order information and will forward your returned items to our central warehouse where the refund will be processed.

How can I return oversized items?

All oversize items within their return window can be returned for free to one of our retail locations.

If you would like to arrange a return of an oversized item such as bikes, auto racks or repair stands please reach out to our guest support guru Kathleen at 858-943-4229 or chat with us.

How can I mail back items from multiple orders in a single box?

To mail return items from more than one order within the same box, follow these steps (in addition to our general instructions for returning items by mail):

Create shipping labels and packing slips for each order containing items you want to return using the Bicycle Warehouse online returns portal. The easiest way to get there is directly from the orders in your Account's purchase history section. You can also manually enter your purchase information for online orders here or in-store purchases here.

Affix ONE of the shipping labels to the outside of your box. Place the rest of the shipping labels and packing slips inside your box, along with the items you're returning. Including these documents allows our staff to efficiently and accurately process your return.

How do I know if my return contains hazardous material?

The following are considered Hazardous Materials for shipping purposes and cannot be returned via our standard online return process:

  • Flammable liquids such as certain types of bike lubes
  • Loose or uninstalled batteries (even if still in packaging)
  • Adhesives like tubular tire glue
  • Used or charged CO2 cartridges
  • Aerosol bicycle cleaners
  • Bug repellent

These items must be returned via USPS Select Ground, no air shipping.

Please note: Items with batteries pre-installed, such as bike lights or GPS units and watches can be returned via our online return process without restrictions if no more than two are included per package.