Return Policy

Love It Guarantee

We want you to love your purchase. If you need to make a return, we offer refunds on gear within 30 days of delivery or in-store pickup, and on bikes within 14 days.

How to Return

  • Online Portal: Click the button below, enter your email and order number (begins with BW), and print your return label.
  • Pack it Up: Include your printed order information inside so we can identify your return. Please ship shoe and helmet boxes inside a separate shipping box—do not place postage directly on the product packaging.
  • Shipping Fee: We provide a prepaid shipping label. A $10 fee will be deducted from your final refund (waived for defective or incorrect orders).
  • In-Store Drop-off: You can drop off online returns at any of our retail stores. We will forward the items to our warehouse for refund processing at no charge.

 

Start My Return

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If you prefer to ship the return yourself, send it to:

Bicycle Warehouse Returns
3513 Main St., Suite 106
Chula Vista, CA 91911

Return Policy Details

  • Condition: Items must be in new, unused condition with all original packaging, manuals, and accessories. Used items or items returned without packaging are subject to a restocking fee or rejection. We do not accept used items, but we are happy to help with warranty claims for manufacturer defects.
  • Bikes & Oversized Items: Must be returned within 14 days. E-bikes must have under 14 miles on the odometer. A 20% restocking fee applies to all bike returns, and the guest is responsible for return shipping costs. Contact us immediately at 858-943-4229 or via chat if you have any issues with a bike purchase.
  • Refunds: Issued to the original payment method. Original shipping, assembly, and package insurance fees are non-refundable.

Non-Returnable Items

  • Service Parts: To guarantee the uncompromised mechanical integrity of every repair, service parts cannot be returned once they leave our facility. This policy ensures every rider receives brand-new, factory-spec components.
  • Batteries & Chargers: No returns on e-bike batteries and chargers due to strict safety and transport regulations. If you need help selecting the right battery, our team is happy to guide you prior to purchase.
  • Special Orders: No returns on in-store special orders.

Frequently Asked Questions

What proof of purchase do I need for a return?

For purchases made at one of our retail stores:

In store purchases require a paper or email store receipt to return.

If returning to a retail store, a team member can help locate your purchase information using your e-mail address or phone number if entered at the time of purchase.

For purchases made online:

Online purchases require an order number and e-mail address to use our online return portal. Your order number can be found in your order confirmation email, on your packing slip, or listed as in the Purchase History section of your BicycleWarehouse.com account.

If returning an online purchase to a retail store, a team member can help locate your order information and will forward your returned items to our central warehouse where the refund will be processed.

How can I return bikes and other oversized items?

All oversize items within their return window can be returned for free to one of our retail locations.

If you would like to arrange a return of an oversized item such as bikes, auto racks or repair stands please reach out to our guest support guru Kathleen at 858-943-4229 or chat with us. Please note: return shipping of bikes and other oversized items is the responsibility of the guest.

How can I mail back items from multiple orders in a single box?

To mail return items from more than one order within the same box, follow these steps (in addition to our general instructions for returning items by mail):

Create shipping labels and packing slips for each order containing items you want to return using the Bicycle Warehouse online returns portal. The easiest way to get there is directly from the orders in your Account's purchase history section. You can also manually enter your purchase information for online orders here or in-store purchases here.

Affix ONE of the shipping labels to the outside of your box. Place the rest of the shipping labels and packing slips inside your box, along with the items you're returning. Including these documents allows our staff to efficiently and accurately process your return.

How do I know if my return contains hazardous material?

The following are considered Hazardous Materials for shipping purposes and cannot be returned via our standard online return process:

  • Flammable liquids such as certain types of bike lubes
  • Loose or uninstalled batteries (even if still in packaging)
  • Adhesives like tubular tire glue
  • Used or charged CO2 cartridges
  • Aerosol bicycle cleaners
  • Bug repellent

These items must be returned via USPS Select Ground, no air shipping.

Please note: Items with batteries pre-installed, such as bike lights or GPS units and watches can be returned via our online return process without restrictions if no more than two are included per package.

Can I exchange an item for a different size or color?

To ensure you get the new items you need as quickly as possible, we do not offer direct exchanges. Instead, simply place a new order for the correct item right away to secure the stock. You can then return your original item for a full refund by following the link above. This is the fastest way to get your replacement!