Payments, Delivery & Returns

Payments, Delivery & Returns

Payments

Payments

Delivery

Delivery & Shipping

Returns

Returns

Payments

Bicycle Warehouse is happy to accept Visa, MasterCard, American Express and Discover credit cards. We also offer free financing in store (for more info click here) and online using Affirm. 

 

Gift Cards

Gift cards can currently be used in store only. 

 

Delivery & Shipping

Shipping

We typically ship online orders within two business days. Once shipped your tracking number will be e-mailed to you and can also be accessed from your Account Page.

 

In Store Pick Up

If you would like to pick up your order at one of our stores just select the "Free Store Pickup" shipping option when ordering. Please note that our online store and our retail stores maintain separate inventories. Purchases made online with an in-store pickup option will be shipped to the store from our online warehouse. One of our team will contact you when your order is ready for pick up. This process usually takes 1-4 days.

 

Delivery

Bicycle Warehouse is happy to announce we now offer delivery in San Diego, Riverside and parts of Orange County. For just $25.00 we bring a bike store to your door, set up and adjust your new ride and get you ready to ride. Just select Delivery at checkout and we'll contact you soon to arrange a time to drop off your bike or items.

 

Returns

Love it guranteeParts, accessories and clothing can be returned within 30 days of purchase, unused in its original packaging. That includes any box and/or tags that the product came with. 

Need to return an item? Just go through our easy online return process by clicking the button below or call us at 888-231-2453 to print out a return label. The cost of return postage ($5.99 for Standard Shipping, $10.99 for Heavy Goods, etc.) will be deducted from your refund. 

(a new window will open) 

  • We will refund shipping costs on damaged merchandise or in the case that we shipped the wrong item(s). Otherwise you are responsible for shipping and packing costs.
  • Used merchandise and Special Orders cannot be returned.
  • Bicycles cannot be returned, we can however issue a store credit.
  • Labor fees are not refundable, i.e., custom built wheels.
  • A Note on returning web orders in-store: we are happy to accept returns of web orders in our retail locations, however due to the nature of maintaining separate inventories refunds can not be applied until the item is routed back to the web warehouse which takes 2-3 days.

Hello You!

Join our mailing list