Refund policy

Love It Guarantee

We want you to love your purchase. If you need to make a return, we offer refunds on gear within 30 days of delivery or in-store pickup, and on bikes within 14 days.

How to Return

  • Online Portal: Click the button below, enter your email and order number (begins with BW), and print your return label.
  • Pack it Up: Include your printed order information inside so we can identify your return. Please ship shoe and helmet boxes inside a separate shipping box—do not place postage directly on the product packaging.
  • Shipping Fee: We provide a prepaid shipping label. A $15 fee will be deducted from your final refund (waived for defective or incorrect orders).
  • In-Store Drop-off: You can drop off online returns at any of our retail stores. We will forward the items to our warehouse for refund processing at no charge.

 

Start My Return

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If you prefer to ship the return yourself, send it to:

Bicycle Warehouse Returns
3513 Main St., Suite 106
Chula Vista, CA 91911

Return Policy Details

  • Condition: Items must be in new, unused condition with all original packaging, manuals, and accessories. Used items or items returned without packaging are subject to a restocking fee or rejection. We do not accept used items, but we are happy to help with warranty claims for manufacturer defects.
  • Bikes & Oversized Items: Must be returned within 14 days. E-bikes must have under 14 miles on the odometer. A 20% restocking fee applies to all bike returns, and the guest is responsible for return shipping costs. Contact us immediately at 858-943-4229 or via chat if you have any issues with a bike purchase.
  • Refunds: Issued to the original payment method. Original shipping, assembly, and package insurance fees are non-refundable.

Non-Returnable Items

  • Service Parts: To guarantee the uncompromised mechanical integrity of every repair, service parts cannot be returned once they leave our facility. This policy ensures every rider receives brand-new, factory-spec components.
  • Batteries & Chargers: No returns on e-bike batteries and chargers due to strict safety and transport regulations. If you need help selecting the right battery, our team is happy to guide you prior to purchase.
  • Special Orders: No returns on in-store special orders.