Help Center
You have questions? We have answers. Click on the topic you need more info below to find out more.
Shipping
When will my order ship?
Most orders of bike parts, accessories and clothing leave our warehouse within two business days of placing an order.
Most bike orders ship within 3-5 business days. Occasionally, it takes an extra 2-3 days due to transport from one of our stores to our main warehouse. We then package the bike and ship it.
You can always check the status of your order on your account page.
What carrier does Bicycle Warehouse ship with?
We make every effort to get your order to you as quickly as possible. Generally to expedite delivery times we ship smaller packages USPS Priority and larger orders such as bikes, auto racks, etc. ship via UPS or FedEx Ground service.
Bike Availability
What bikes are available in store?
Bikes are always selling and moving between our retail locations.
Inventory can change very quickly by the hour so it may be different by the time you arrive.
The best way to ensure you get the bike you want is to order it online and select pick up in store at checkout. If you're not quite sure on your dream bike yet stop into one of our retail stores and tell one of our Team Members what type of riding you are looking to do.
How long until the bike I purchased online is ready for store pickup?
We make every effort to get your order to you as quickly as possible. Generally to expedite delivery times we ship smaller packages USPS Priority and larger orders such as bikes, auto racks, etc. via UPS Ground.
If I buy online how long until my bike ships?
Most bike orders ship within 3-5 business days. Occasionally, it takes an extra couple days due to transport from one of our stores to our main warehouse. We then inspect, package and ship the bike.
What is Onward VIP Protection+?
What is Onward Shipping Protection?
We have partnered with Onward to provide carbon neutral shipping protection against lost, stolen and damaged packages. When you add Onward to your order, you will be fully protected in the event something goes wrong with your shipment. Simply add Onward to your cart at checkout and you will have full protection should something go wrong with your shipment.
How does Onward work?
Onward is a shipping protection service that covers packages that are lost, stolen, or damaged in transit. If you add Onward to your order, you will be able to file a claim with just a few clicks and have the option of receiving a refund or a reorder based on the type of claim. Your claim will typically be reviewed for approval within a day provided that we have received all the requested information.
How Do I File A Claim For A Lost, Stolen, Or Damaged Package?
You can quickly file a claim through the email that Onward sends you after you place your order, or you can file here.
Who does Onward partner with to make shipments carbon neutral?
Onward has partnered with Cool Effect, a 501c3 non-profit climate change organization, to neutralize carbon emissions from your shipments covered with Onward. When you add Onward to your order, you’ll be automatically taking action against climate change.
How much time do I have to file a claim?
If your package is lost or stolen, claims must be filed within 90 days of the purchase date.