Now you get to learn a bit about us:
Step 1: Learn About our Mission
- OUR MISSION (our "Why" we are in business) - "Inspiring your passion to ride so you enjoy more freedom, fitness and fun".
- BELIEF - We exist to serve our Guests
- INTEGRITY - We create a climate of trust from honest business practices in all our relationships.
- EXCELLENCE - We are committed to getting better at everything we do.
- TEAMWORK - We work together to get more accomplished.
- WORKPLACE - We have fun and deliver fun.
Step 2: Learn About our business
This is our "What" we do as a business - we sell Bikes, Gear & Service
- "Guest" is what we call the people we serve and we always treat them as though they are a guest in our home
- "GEAR" is the process we use to deliver our mission and commitments
- "G" stands for GET INVOLVED, making a connection with our Guest.
- Create a welcoming environment, smile and greet everyone
- Never say no to a Guest or ask "yes or no" questions
- Approach them when they show interest in something
- "E" stands for EDIT, connecting our product to our Guest
- Build credibility and rapport by asking great open ended questions
- Listen twice as much as you speak
- Forecast by telling our Guest what you are doing
- Move away from items our Guest doesn't want and get agreement on the right product
- "A" stands for APPEAL, connecting our Guest to the product
- Create the feeling of ownership
- FBI - give features, benefits and imagery
- Try it on for size
- Process concerns
- Get agreement
- "R" stands for RELATIONSHIP, connecting our Guest to us
- Prepare for the adventure
- What else is needed - apparel, accessories, service
- Ring up sale with Guest info
- Thank them for their business
- Help load
Step 3: Get acquainted with our compensation
We recognize our team members are the most valuable part of our business. Our goal is to offer the best compensation in our industry so we attract the most talented people. In order to do this we need team members who are high performing contributors to growing our business and serving our Guests.
Here is what we offer:
- Base pay - sales team members start @ a base pay of $11.50 per hour & team leaders start at $17.34 per hour
- Incentive pay - as your performance goes up so does your incentive pay. You can earn up to 7% on all sales.
- Bonus - we offer monthly and annual bonus' based on achieving performance goals for Raving Fans, sales and gross margin.
- Spiffs - dinners, gift cards, lunch and contest prizes
- Paid Time Off - up to 18 days per year for senior team members
- Product - purchase discounts
- Training - in sales, business management & personal development
- Commuting - we offer $.25 per mile to ride your bike to work.
- Volunteer - get paid up to 8 hours a month to volunteer somewhere that makes our community better
- Insurance - we offer health insurance which is 50% paid by the company
- Gear - we provide company work shirts.
- Referral bonus - we offer up to $2,000 a year to refer other excellent team members.
- ESOP - we add money to the "Employee Stock Ownership Plan" when the company is profitable
- Promotion - we continually groom team members for promotions to grow and prosper within the company
If joining our company as a new team member still sounds exciting, click the link in the questionnaire we sent you in the last email.
Cheers from the whole team here at Bicycle Warehouse 😀 🚴