July 10, 2016

I just bought a LIV Tempt 4 mountain bike through Bicycle Warehouse in Kearny Mesa. Great experience. I worked with Luis and he was extremely helpful. What brought me in was a 20% off 24 Year Anniversary sale but I'm so glad I found this shop. 

I came in with a very vague idea of what I wanted and a specific price point. I liked that Luis greeted me quickly and was willing to offer assistance immediately. I've been to many shops where the employees greet customers but then fail to offer help and assistance in the purchasing decision, so I appreciated his prompt help. 

I have limited knowledge of mountain bikes. Luis was patient with me and explained each component of the bike and how different models compared. He offered recommendations and found solutions for even my little nit-picky color preferences. 

I also really enjoyed that this location had quite a bit of space to test ride the bikes. I've gone to a few shops in downtown San Diego and Coronado and it's hard to have space to really get a feel for how the bike rides. So this was wonderful.

Both Luis and his colleague were very courteous and professional. He left me to be and didn't rush me while I test road, but both employees were quickly present to open doors and assist with any questions the second I rode back up to the front of the shop. Although I didn't work directly with him, the other employee in the shop was very nice as well. I overheard him as he was assisting two other customers, one of which was a young boy and his father. I liked how the employees at this location were extremely friendly and interactive with the kids to make it a positive and fun experience. 

Luis stayed true to my requests and found me a bike that fit my specifications, stayed easily within my budget, and even catered to my color preferences. He also was very helpful in explaining the service options after purchase and gave me many pointers on how to maintain my bike and extend its life. 

This was a great experience and I would definitely purchase here again. Thank you!

-Katie K

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