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May 27, 2016

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Hi Debbe,

I recently proxy purchased a Santa Cruz Bronson for a busy professional friend of mine, from Michael at you Encinitas store. It was a great experience I meet Michael socially and immediately thought of him for this purchase(moths later). I have worked for some of your competitors and in fact interviewed with you a few years back, however never became an employee out of timing issues. So being on the strictly retail side of the counter was a new experience for me. I shopped everyone in town and kept coming back to Michael, his service and knowledge are spot on, every encounter the bike was cleaned, set to weight and ready to rock. The new loaner I was able to ride was a big factor as well. I wanted to just take a brief moment to thank Michael for his professionalism through the entire process of a few weeks, he responded to me personally even on his own time, you have a top notch manager and TWO new customers at you Encinitas store. I have been mtn biking in San Diego for over 20 years, Monday I turned 34 so that's a darn long time, and I will be a customer of Bike Wearhouse again after this experience.

Thank you,

Nathan Frazier

Lynway Insurance Services

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