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March 7, 2016

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I want you to pass on to the Encinitas store manager that Ulyssis was very helpful, courteous and went out of his way to service my bike and to make me happy. I have ‘worked’ with Ulyssis ever since I purchased my bike brand new. He helped me with the purchase, he put the bike together, and has been nothing but extremely nice and helpful to me every time! He is a raving endorsement of your store network! It is not every business that enjoys an employee of this caliber and the manager needs to be aware, and Ulyssis needs to be recognized for his outstanding achievement in customer service!

Because of Ulyssis, I will plan to make more visits and service calls to Bicycle Warehouse of Encinitas. I will also tell friends how great and helpful he is.

Congratulations on having such a fine employee and for cultivating an environment where someone of his caliber would want to be under its employ! I commend Ulyssis and I thank him for being so great! Please let his manager, supervisor, district supervisor… everybody in upper management, know what a gem you have in Ulyssis and to keep up the good - no - GREAT work!

Thank you.

Best regards,

Ian Moss

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