Love It Guarantee

If you're looking to make a return, breathe easy. We offer quick and easy returns, and your purchase can be refunded within 30 days of delivery or in-store purchase.

  • Bikes: Return within 14 days or 14 miles (for e-bikes) — whichever comes first.

The return period begins on the date of delivery (for online orders) or pickup (for in-store orders).

How to Return

Return shipping is the responsibility of the customer. To initiate a return, simply follow these steps:

  1. Package your return: Safely pack the items you are returning. Note: Shoe and helmet boxes must be shipped inside of a separate shipping box. Please do not place return postage directly on the product box.
  2. Include your paperwork: Include a copy of your order form/receipt inside the return package so we know who you are and the reason for the return. All refunds require a receipt.
  3. Ship to our warehouse: Mail your order to the following address using the shipping carrier of your choice:

Bicycle Warehouse Returns
3513 Main St., Suite 106
Chula Vista, CA 91911

Once we receive your returned items, they will be processed as soon as possible. You will receive a refund in the original form of payment when the return has been processed.

More Details

  • Product Condition: Products must be in new condition, with all original packaging, labels, manuals, and accessories included. Items returned damaged, used, or without packaging are subject to a restocking fee or a partial refund based on the market value of the returned product. Items deemed unsellable due to excessive wear, damage, or poor condition may not be eligible for any refund. We do not accept items after they have been used, but we are happy to help you with any manufacturer defects and warranty replacements.
  • Bikes: Bikes may be returned within 14 days of your order. A re-stocking fee of 20% will be applied to the refunded amount. E-bike odometers must read under 10 miles. If you have any issues with your bike purchase, please contact us immediately at 858-943-4229 or via chat.
  • Gear: Gear may be returned within 30 days of delivery.
  • Shipping Fees: Return shipping for all items—including bikes and oversized items (auto racks, wheels, repair stands, etc.)—is the responsibility of the guest. Original shipping, assembly, and package insurance fees are non-refundable.
  • Non-Returnable Items: No returns on in-store special orders. There are also no returns on e‑bike batteries and chargers due to safety regulations. If you have any questions or need help selecting the correct battery, our team is happy to guide you.

Returning Online Orders in Store

Online orders cannot be refunded at any of our retail stores. However, the order can be dropped off at any store and will then be forwarded (at no charge) to the returns warehouse for processing.

Frequently Asked Questions

What proof of purchase do I need for a return?

For purchases made at one of our retail stores:

In store purchases require a paper or email store receipt to return.

If returning to a retail store, a team member can help locate your purchase information using your e-mail address or phone number if entered at the time of purchase.

For purchases made online:

Online purchases require an order number and e-mail address to use our online return portal. Your order number can be found in your order confirmation email, on your packing slip, or listed as in the Purchase History section of your BicycleWarehouse.com account.

If returning an online purchase to a retail store, a team member can help locate your order information and will forward your returned items to our central warehouse where the refund will be processed.

How can I return bikes and other oversized items?

All oversize items within their return window can be returned for free to one of our retail locations.

If you would like to arrange a return of an oversized item such as bikes, auto racks or repair stands please reach out to our guest support guru Kathleen at 858-943-4229 or chat with us. Please note: return shipping of bikes and other oversized items is the responsibility of the guest.

How can I mail back items from multiple orders in a single box?

To mail return items from more than one order within the same box, follow these steps (in addition to our general instructions for returning items by mail):

Create shipping labels and packing slips for each order containing items you want to return using the Bicycle Warehouse online returns portal. The easiest way to get there is directly from the orders in your Account's purchase history section. You can also manually enter your purchase information for online orders here or in-store purchases here.

Affix ONE of the shipping labels to the outside of your box. Place the rest of the shipping labels and packing slips inside your box, along with the items you're returning. Including these documents allows our staff to efficiently and accurately process your return.

How do I know if my return contains hazardous material?

The following are considered Hazardous Materials for shipping purposes and cannot be returned via our standard online return process:

  • Flammable liquids such as certain types of bike lubes
  • Loose or uninstalled batteries (even if still in packaging)
  • Adhesives like tubular tire glue
  • Used or charged CO2 cartridges
  • Aerosol bicycle cleaners
  • Bug repellent

These items must be returned via USPS Select Ground, no air shipping.

Please note: Items with batteries pre-installed, such as bike lights or GPS units and watches can be returned via our online return process without restrictions if no more than two are included per package.

Can I exchange an item for a different size or color?

To ensure you get the new items you need as quickly as possible, we do not offer direct exchanges. Instead, simply place a new order for the correct item right away to secure the stock. You can then return your original item for a full refund by following the link above. This is the fastest way to get your replacement!