Extended Holiday Returns

We get it—sometimes the perfect gift isn’t quite perfect. No worries, we’ve got you covered! Our special holiday return policy makes gifting (and returning) stress-free.

How It Works:

  • Extended Holiday Returns: All purchases made from December 1st to December 25th are eligible for returns until January 25th. That’s 30 days after the big day to return or exchange your items.
  • Hassle-Free Returns: Unwrapped it, tried it, but it didn’t spark joy? Return it in new, unused condition with the original packaging and tags—no judgment, just holiday spirit. 🎁

The Fine (but Friendly) Print:

  • Gifts with Receipts: If you have a gift receipt, you can exchange or receive store credit.
  • No Receipt? No Problem: We’ll still accept your return for store credit at the current selling price.
  • Final Sale Items: Some items (like clearance steals or customized products) are non-returnable—because even elves have rules.

Return Options:

  • Bring it back in-store for a quick exchange or refund.
  • Ship it back to us, and we’ll send you a prepaid label to keep things merry and bright.

Because the holidays should be joyful—not stressful! Happy gifting, and here’s to making everyone’s wish list come true. 🎅🎄

How can I return oversized items?

All oversize items within their return window can be returned for free to one of our retail locations.

If you would like to arrange a return of an oversized item such as bikes, auto racks or repair stands please reach out to our guest support guru Kathleen at 858-943-4229 or chat with us.

Frequently Asked Questions

What proof of purchase do I need for a return?

For purchases made at one of our retail stores:

In store purchases require a paper or email store receipt to return.

If returning to a retail store, a team member can help locate your purchase information using your e-mail address or phone number if entered at the time of purchase.

For purchases made online:

Online purchases require an order number and e-mail address to use our online return portal. Your order number can be found in your order confirmation email, on your packing slip, or listed as in the Purchase History section of your BicycleWarehouse.com account.

If returning an online purchase to a retail store, a team member can help locate your order information and will forward your returned items to our central warehouse where the refund will be processed.

For purchases made at one of our retail stores:

In store purchases require a paper or email store receipt to return.

If returning to a retail store, a team member can help locate your purchase information using your e-mail address or phone number if entered at the time of purchase.

For purchases made online:

Online purchases require an order number and e-mail address to use our online return portal. Your order number can be found in your order confirmation email, on your packing slip, or listed as in the Purchase History section of your BicycleWarehouse.com account.

If returning an online purchase to a retail store, a team member can help locate your order information and will forward your returned items to our central warehouse where the refund will be processed.

How can I return oversized items?

All oversize items within their return window can be returned for free to one of our retail locations.

If you would like to arrange a return of an oversized item such as bikes, auto racks or repair stands please reach out to our guest support guru Kathleen at 858-943-4229 or chat with us.

How can I mail back items from multiple orders in a single box?

To mail return items from more than one order within the same box, follow these steps (in addition to our general instructions for returning items by mail):

Create shipping labels and packing slips for each order containing items you want to return using the Bicycle Warehouse online returns portal. The easiest way to get there is directly from the orders in your Account's purchase history section. You can also manually enter your purchase information for online orders here or in-store purchases here.

Affix ONE of the shipping labels to the outside of your box. Place the rest of the shipping labels and packing slips inside your box, along with the items you're returning. Including these documents allows our staff to efficiently and accurately process your return.

How do I know if my return contains hazardous material?

The following are considered Hazardous Materials for shipping purposes and cannot be returned via our standard online return process:

  • Flammable liquids such as certain types of bike lubes
  • Loose or uninstalled batteries (even if still in packaging)
  • Adhesives like tubular tire glue
  • Used or charged CO2 cartridges
  • Aerosol bicycle cleaners
  • Bug repellent

These items must be returned via USPS Select Ground, no air shipping.

Please note: Items with batteries pre-installed, such as bike lights or GPS units and watches can be returned via our online return process without restrictions if no more than two are included per package.