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Temporary Emergency Service Procedures

Bicycle Warehouse Team

We sincerely apologize, due to crazy levels of demand and limited staffing we are only able to accept EMERGENCY repairs for bikes purchased from us.

  • We are currently only offering Emergency Repairs on Bikes purchased from us. The turnaround is 4 weeks. Unfortunately we are not able to expedite anything at this time.
  • We are able to install tubes to fix flats at each store. You will have to drop the bike off. Turnaround is after 5pm on the next day we are open.
  • We are unable to work on other brands or non-emergency service or repairs at this time.

What to expect when dropping off your emergency repair

If there is a line of Guests waiting to enter one of our stores you will be asked to leave your bike. The store will then call you at the end of the day to finalize the work order with you.

Please also keep in mind

  • Our temporary stores hours - we are open Tuesday thru Sat 11am-6pm. We are closed on Sun & Mon. Our online store is still open 24/7
  • We are limiting the number of Guests in the stores at one time. Face masks must be worn. All of us in the stores are working fast to help everyone standing in line.
  • Communication - the best way to reach us is via Live Chat on our website. We are very sorry but due to the high level of Guests visiting our stores and limited staffing we are not able to answer the phones.

We look forward to soon offering all of our full services to everyone. Thanks again for your patience 😀

Owners Debbe & Mike