Raving Fans
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Raving Fans

Dec. 17, 2018

I'm very satisfied with the customer service and the knowledge that they have. But to be honest I'd rather give a score of a 100. It's nice to feel welcome into a store. And I always let friends and family note to go to Bicycle warehouse. James

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Sept. 12, 2018

Hi Debbe, I just wanted to let you know that I just got home from purchasing a bicycle at your San Marcos store.  Mike helped me out a ton and I’m super happy with the purchase.  It’s a lower end entry level bike so I know that nobody is going to retire off this sale haha, but its our starter bike for Trish.    I live in South OC here in...

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September 5, 2017

Debbe -My name is Steve and I just bought a 2017 Santa Cruz Hightower from Ryan Harlow at your San Marcos shop and I have to tell you how absolutely THRILLED I am with my purchase and the whole experience!Ryan was fantastic - not only was he incredibly helpful but he took the time to answer all of my questions and helped me to shop your inventory so that I...

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September 14, 2017

Debbe - My name is Steve and I just bought a 2017 Santa Cruz Hightower from Ryan Harlow at your San Marcos shop and I have to tell you how absolutely THRILLED I am with my purchase and the whole experience!Ryan was fantastic - not only was he incredibly helpful but he took the time to answer all of my questions and helped me to shop your inventory so that...

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September 3, 2017

I've been to the San Marcos Bicycles Warehouse store several times now (since I literally live across the street from them), and I have always received great customer service. My most recent visit was to get my rear derailleur dialed in, and then I also ended up having them replace my tube tires with tubeless by Ryan, and he was very helpful (there was another sales person there at the...

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August 29, 2017

Hi, louie talked me into using a helmet when i was content to wear my stetson on my beach cruise and stay off the street. i got a giro and love it! i have more confidence to go into the street more often to not bother peds. im retired and that 9 mi beach cruise is a big part of my life 5 days a wk. louie made my life...

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August 26, 2017

We had a flat tire and needed other repairs on our bikes. Bicycle warehouse did an excellent job taking care of our bikes in less than an hour at great prices. Great inventory of bikes and accessories and more importantly knowledge on bikes and their performance. Recommend for purchases and repairs

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June 16, 2017

I shopped for a few days and when I entered the store I was delighted to see great bikes at great prices. Marcus helped me and he was knowlegable, understanding, patient, and very customer service orientated. I ended up buying a beautiful Liv woman's comfort bike and all the accessories I needed. The bike was on sale on top of that. I can bring the bike in for tune ups...

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April 10, 2017

Hi Debbe! Thank you so much for the follow up email. Im sure this might be a generic follow up for all customers but in no way was our encounter with Marcus a generic or regular encounter. He really went above and beyond any service we have ever received at a Bicycle warehouse or any of the other places we have invested in for bikes. We have a total of...

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February 13, 2017

Debbe,Just wanted to drop a line an let you know what a great experience I've had working with Jesse at your San Marcos location. He's quick to respond to email questions, is very knowledgeable, and has provided some excellent gear recommendations. Thanks!

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January 30, 2017

Dear DebbeI wanted to expression my thanks and complements to you and your fine team out in San Marcos, Jesse, Erik and Louie.I have been a customer for about 18 months.I have been an avid cyclist for the better part of 50+ years. I have ridden all over the USA and Europe. In fact, I really cycled like a fool in Germany, France, the UK, etc.I have used cycle shops...

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January 27, 2017

and needed a front wheel and tire for my mountain bike. Jesse greeted me and when I returned to make the purchase he proceeded to solve my challenge in a very professional manor. He knew what he could do, how long it would take, and even after I left he looked further and found a black wheel to match the wheel I had. He could have just ordered the chrome...

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