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Raving Fans

Jan 30, 2019

Hi Debbe,I saw your email in a feedback message on my receipt and wanted totake the opportunity to thank your team, in particular Michael at theEncinitas location.I just walked out today with my new Trance E+2 bike and couldn't behappier. I had a blast riding it this evening. Michael was incrediblyhelpful throughout a long process and was always patient, prompt, andknowledgeable. Particularly when I had some issues with sizing, healways...

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Jan 29, 2019

These folks are GREAT. They are extremly helpful, knowledgeable and very friendly. A special shout-out to Erin. I purchased an accessory but did not have the proper tool for assembly. Erin went more than the Extra Mile to help me. I am reassured that my bike, rear rack and car rack are in perfect operating condition thanks to Erin's attention. I could not be more pleased with this Service. I'll...

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Jan. 29, 2019

The staff was extremely helpful and informative. I am brand new to the cycling world and was seeking a bike for commuting and trail riding. Erin suggested a gravel bike and helped me through the entire process, making sure I understood each part of the bike and it's functions, preparing me for any potential damages/fixes, and set me up with all the necessary accessories. Even though I had never met...

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Dec. 23, 2018

Dear Debbie, I just wanted to let you know that you have an amazing staff! Louie was really helpful and accommodating. I will definitely be shopping here again. Robert Mahtesian

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Oct. 25, 2018

Louie, just wanted to thank you for setting me and my wife up with new bikes and gear! She loved the one we picked out for her birthday. We've been riding our bikes every chance we get and I absolutely love my Santa Cruz. Thank you again for everything! 

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August 25, 2018

I've been going to this location for a long time now and it is by far the best shop in the area. When I first got into mountain biking I had a ton of questions and was a bit intimidated by how much there was to learn but the staff here are super knowledgeable and take the time to answer all my questions. Went in today and Rene helped me...

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June 28, 2018

Michael and Louie are both tremendous assets to the Encinitas shop. They have always gone out of their way and taken the extra steps to render top notch service. They are very knowledgeable as well as personable. Every time that I have taken my racing bikes to this store they do their best to provide immediate service if at all possible. I don't have to make several trips just for...

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June 27, 2018

Just brought one of our kids' bikes in to the store this afternoon for some maintenance. The store was quiet, so the employee offered to fix it on the spot. He replaced a tube and tire and made minor adjustments as well in less than half an hour. So glad that was quick and that I didn't have to wait multiple days or make a return trip. Thanks!!

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June 27, 2018

Just brought one of our kids' bikes in to the store this afternoon for some maintenance. The store was quiet, so the employee offered to fix it on the spot. He replaced a tube and tire and made minor adjustments as well in less than half an hour. So glad that was quick and that I didn't have to wait multiple days or make a return trip. Thanks!!

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June 27, 2018

Just brought one of our kids' bikes in to the store this afternoon for some maintenance. The store was quiet, so the employee offered to fix it on the spot. He replaced a tube and tire and made minor adjustments as well in less than half an hour. So glad that was quick and that I didn't have to wait multiple days or make a return trip. Thanks!!

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June 20, 2018

This review is a couple weeks overdue. I'm not only happy with the Encinitas location, but Bicycle Warehouse as a whole. I hadn't ridden in about 8 years and decided it was time to trade in my hard tail for a full suspension set-up as I get back into the sport. After doing my homework I decided to look at the Giant Stance. Looking online BW had the Stance 1...

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May 14, 2018

I loved my experience there! .. There is a large selection of beautiful bikes of all price ranges, and and I especially enjoyed working with Louie, who is definitely worth seeking out if you visit. He is friendly and extremely knowledgeable with all aspects of bike selection and was quite comprehensive in filling all needs associated with our recent bike purchase. I would plan to return there for all future...

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