September 8, 2017
My name is Kennith Reed and as you may not know who I am, the friendly staff at your Kearny Mesa location does! I live in South Bay not too far from your Chula Vista location, but choose to travel the 23 miles each way to the Kearny Mesa location, not because I think less of the Chula Vista location but because of the overwhelmingly and much appreciated customer service and selection of parts and goods that the Kearny Mesa location has to offer. I am an avid mountain bike rider so I am often losing or breaking parts which usually puts me in a pinch or bind because I am still trying to ride, but to my surprise when I call Marcos or "The Danny's" as I like to call them, not only are they helpful but treat me as if I were a friend. They are just helping me out and always have what I need at a great price. This is why I choose Bicycle Warehouse and more specifically the Kearny Mesa location over any of the competition. I just wanted to send my gratitude and appreciation for running such a fine establishment for myself and my fellow community, I wish there were more like your company out there, that know how to treat a customer and retain them.