September 5, 2017

Debbe -

My name is Steve and I just bought a 2017 Santa Cruz Hightower from Ryan Harlow at your San Marcos shop and I have to tell you how absolutely THRILLED I am with my purchase and the whole experience!
Ryan was fantastic - not only was he incredibly helpful but he took the time to answer all of my questions and helped me to shop your inventory so that I could find something worthy to ride that was within my budget.
More importantly (to me anyway) he engaged my teen age son in a super professional manner - which I wish I saw more often. My son is the true mountain bike pro in our house and I am just trying to keep up with him - hence the new/upgrade bike - and he walked away incredibly impressed by Ryan's knowledge and demeanor as well as how he treated him.
Then when Ryan called me yesterday to see if I had been for a ride yet and if I liked the bike...my son and I were stunned.
This was our first time shopping at Bicycle Warehouse and we now consider it our go- to local bike shop. Ryan has earned my business and our loyalty as customers.

Thank you!

Sincerely,

Steve and Tanner Kahn

La Costa Mountain

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