September 26, 2016
I've always found Bicycle Warehouse to be a good place to get service on my mountain bikes. I've been to the original location in San Marcos (25 years ago) and in the past few years to the Kearny Mesa and the new Carmel Mountain stores and have always found the staff to be very knowledgeable and helpful. Most recently I purchased a Santa Cruz Hightower 27.5 plus sized mountain bike from the Kearny Mesa store and once again had a great experience. After a few visits for test rides (thank you Eric and Cliff) I ended up running into Matt who had given me some "above and beyond" help when I was converting a bike from a 3 x 9 to 2 x 10 drivetrain and needed help making sure I sized the new chain properly (see my Yelp review of the Carmel Mountain store). I ran into Matt at the recent Taco Tent sale at the Kearny Mesa store and he remembered me (and my bike) from my Carmel Mountain store visit. Matt spent an hour answering my questions in detail and explained the financing option (eliminating my hesitation to purchase a new bike until December) and I ended up purchasing the Santa Cruz Hightower 27.5 plus. The sales experience was top notch and Matt is a fun guy to talk bikes with. Thank you to Eric as well for his help earlier when I wasn't quite ready to make a purchase yet.