September 2, 2016
First of all, I am writing you to thank you for my drinking glass I received in the mail today! What a fun surprise and it came with 2 Hershey Kisses, my favorite candy of all times!
I purchased my new Giant Rove from your shop in Temecula, last Sunday. This is my second bike I have bought at this location. The first one was a gift from my adult children when I turned 60. It was a Giant comfort fit. She was a great bike and as I remembered the customer service was excellent. I have become more and more engaged with riding and have exceeded my own expectations.
Now at 65 I have found my PASSION.
With my new bike, I have already put 70 miles on it within the first week!
Brian Cannon was outstanding in his customer service! I really had no intention on buying at bike that day, "just looking". Brian was sooooo accommodating in helping me pick out the right bike for my riding ability.
He then offered me an opportunity to try it out, eve
n changing the style of seat to accommodate my senior bottom.
Brian then mention that you take trade in on bikes, which other bike shops don't and then he looked on the computer to get me the best price!
Needless to say, I walked out with my new bike, totally fitted for my needs and a new helmet!
I was also pleased to hear about donations you take in, my seat that came with the bike and my old helmet.
So, I raise my new glass up to your team and solute you for an excellent product and outstanding customer service!
I couldn't be more pleased!