I my Giant bike in for service at the Santa Fe St shop in May, and I’ve had this receipt on my desk since then as a reminder to write this note to you.
I’ve had that bike since I bought it new sixteen years ago, and up until May I’ve done all the work on it myself.
There are a couple of bike shops closer to me than the Santa Fe shop, but I’ve been dealing with the PB store for a long time and I figured it was worth the drive because they’d have Giant parts and service know-how.
I’m writing to say how happy I am that I brought it to them.
The service was first-rate, and my bikes rides better than when it was new.
My compliments to your staff in PB (Nathan and ?); they convinced me to upgrade the worn-out components and I’m glad I did.
One of the service technicians called me to consult about the repair, and, as a result, the upgrade was made even better and my bike even more roadworthy.
I wish all the shops I do business with were as good as BW; it’s always a pleasure to work with professionals.
Please pass on my thanks.