I met most of the staff in this store and they're all friendly and professional. Every visit, they'll make you feel welcome or that you've known them for so long (if they're not with a customer). Dealt with Brian mostly when I bought my bikes. His expertise guided me to chose the right bike for me. A month ago just bought another bike from Bryan (sold my 1st bike) and there was a glitch on the delivery date of the bike (not Brian's fault) it's been almost a month. Not getting rides with friends was frustrating. So, I called Bryan for demo bike. No demo bike in my size, but Bryan gave me a Loaner bike and found out, one of his own bike and I kept it for almost two weeks! Not only that, I got a good discounts on accessories. I definitely commend Brian for his "Superb Customer Service" and kudos to all the staff!