I have nothing but praise and thanks for their continued patience at helping us a find and replace my sons bike!! Nate helped us pick an awesome bike for our son which he loved and was doing great on. Unfortunately we then lost the bike and they were very accommodating and helpful when we came back to replace the bike. They offered us a newer version of the previous bike which my son was excited about but after a few days of riding it he was not enjoying it. Took it back in and Gilbert worked with us tirelessly over a week to help resolve our sons issue with the bike and eventually allowed us to replace it with another kids bike (same price) that suited our son much better. He is back to riding his bike confidently and loving the experience!! These guys are the best. They are not just salesmen, but people who truly value their customers and really go the extra mile to make sure your are happy! Guys of gold!! As long as we are in SD we will always go back to them!