I'd like to provide you with some positive feedback today. Two of your employees are exceptional and I feel it's just as important to focus on the positive as it is to correct the negative. I've purchased three bikes and one Thule Pro XT carrier with extention, amongst other things from Warehouse and it's high time I sent you a note.
First, Ryan helped me get into my Trance 2. He was extremely friendly and responsive, without pressuring me to buy something that wasn't the right fit. I am incredibly happy with my buying experience at warehouse because of him.
Since purchasing my trance, I've run Arturo every time I walk through the doors. He helped finalize the sale on the Trance and helped me find the Pro XT rack, amongst other things. Arturo is awesome. He has followed up with me on questions and he knows his products. I've come to really trust Arturo and, as they say, "trust is hard to come by and easy to lose!"
That's about it. Just wanted you to be aware that you have a great staff at Warehouse Temecula. Unfortunately, I'm relocating to Frisco, Texas and have to attempt to find a shop with half of the talent, expertise, and trust as Warehouse. Let me know if you have any recommendations!!
Please let me know if you have questions or concerns...
Jared M. Dunn