Matthew, who was filling in at Carmel Mtn (a small, but decent store), was helpful with the purchase and also after in scheduling the complimentary bike fit and making sure the purchase points were entered promptly. He was very responsive to e-mail.
The points were easy to use (at Carmel Mtn where I met the manager who was fresh off of surgery and was also quite helpful - though his name escapes me) and a good enticement in the purchase of this bike.
I had the bike fit 10/25 in Kearny Mesa with Mitch, and he was knowledgeable and helpful as well. We made a couple minor adjustments and those seem to be paying dividends on my recent rides.
All very much appreciated,