I wanted to commend you for having such incredibly knowledgeable, friendly, and passionate staff in your shop. I am a computer programmer by trade and know nothing about bikes yet I needed to purchase one for a friend of mine as he was turning 12. I am incredibly grateful that I called and spoke with Matt who took the time to explain the differences in the multiple models and clearly explained why one is a little different/better than the other. I never felt pressured to make a purchase and never felt like I was walking around a new car lot.
I could feel Matt's passion for the sport and because of this, I ended up purchasing a second bike for myself which was never on the radar before I walked into the store. Thank you to you and your team for providing a great buying experience. I will be sure to send my fellow overweight geeks to your company for all their bicycle needs.
ps- I can't believe that I am sending such a nice email about a Dodgers fan. Breaks my heart.