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June 8, 2016

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Just wanted to email a thank you. Today we purchased my daughter's first bike from your store. This being a special experience for my 9 year old, I am so appreciative that we received such exceptional service from your sales associates.

From the moment I first phoned your store and Christian answered a few of my questions, I felt at ease. He invited my daughter & I to come to the shop & take a look. When we arrived Christian and Carlos gave us a friendly greeting and showed us around. The store was clean, well organized, & a large selection (of bikes & gear).

Carlos, truly a kind & professional employee, went over & beyond as he showed my daughter the different types of bikes & assisted her in finding a bike based on her needs & comfort level. He also was forward thinking as he found a bike she could use comfortably now but still have room to grow. He helped her test out the bike & taught her about the gears & different parts of the bike. Carlos is very knowledgeable & was so patient with our questions. Carlos even took the time to ask her & search for the right look she wanted in the bike (even finding her favorite color & a basket!).

The entire process was so smooth & pleasant. I am so glad we chose Bicycle Warehouse as I am confident in not only the purchase but also in receiving future care here should we need any help with the bike. We will definitely shop here again (when our two sons are ready for their first bikes) & we will be recommending your store to our neighbors & friends!

Looking forward to the bike's arrival. Until then, thank you again for the incredible customer service today!

Tia Ducich

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