This review is a couple weeks overdue. I'm not only happy with the Encinitas location, but Bicycle Warehouse as a whole. I hadn't ridden in about 8 years and decided it was time to trade in my hard tail for a full suspension set-up as I get back into the sport. After doing my homework I decided to look at the Giant Stance. Looking online BW had the Stance 1 and 2 on sale. I contacted them through the chat feature on the website and was connected to Debbe. The bike I wan't was on sale and she was able to set it aside for me at the sale price even though I couldn't pick it up for a couple days (I'm in South Orange County and the shop is in San Diego). The awesome customer service made me feel a little better about going with the Stance 1 instead of the 2.
When picking my bike up I worked with Robb. Robb took the time show me everything on the bike and even took time to put the right amount of air in the shocks make small adjustments to where the brakes were located. There was no pressure, the entire process went smoothly.
Its a bit of trek for me to get down to Encinitas, but the quality of service made it worthwhile. Definitely planning to bring my bike back down now that I've put some miles on it to have them tune it up.