June 18, 2018
I wanted to drop you a quick email to let you know you have an absolute rock start employee in Matt at your Carmel Mountain store. I’ve purchased two Giant Talons from him for my two kids. Was initial drawn in by the prices and what I could get for my money in the Giant line. But more importantly the customer services I’ve seen from Matt is rare in a local bike store. I recently brought in a 1997 stumpjumper that I had unsuccessfully tried to rebuild. Matt walked me through the process, outlined the options and dealt with me in a highly professional manner. I ended up not going forward with the work, but can’t say enough about how Matt approached the business.
I know if I were a business owner I’d want feedback on just how exceptional some of my employees are.