I just wanted to express my appreciation for Jeff Kinney at the PB store.
Even though I met him while I was returning a part, he was very pleasant and professional (no dirty looks, etc. J ). I wound up buying a bike rack; he was of course very helpful and greatly facilitated the sale. Less than 24 hours later, I wanted to return the unopened box and upgrade to the Pro model.
He was professional, knowledgeable, and very friendly throughout. He even carried the rack to the car and mounted it (granted, the Pro mounts in less than a minute, but still, it was much appreciated).