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July 9, 2016

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Dear Debbe,

Just wanted to let you know that my experience at the Carmel Mountain Bicycle Warehouse with Mike Sotolongo and Nate Mallory was very good. You guys were the last bike shop that I visited in San Diego. I had been riding Specialized for almost 20 years and those guys were able to sway me to change to Giant. It is my first Giant and first road bike. I used to do a lot of mountain biking, but now I want something more easy going on the street. My point is, Mike and Nate provided such fantastic service and so eager to answer my questions, that the service itself sold the brand and the bike. Nonetheless, the bike is fantastic. I've put on about 200 miles in the first month and couldn't be happier. I'm very glad I found the store and gave Giant a try. It's good to know there's a good bike store close to home. Great service, fantastic guys, love the location, AWESOME store!

Thank you,

Richard Le

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