January 5, 2017
My name is Sandy. I'm 61 and making my rounds to different bike places today because I wanted to purchase a bike. It's a huge purchase for me, so I'm trying to see everything that is out there before making the decision to buy.
I went to about 4 places before I went to your store. None of the guys that helped me made me feel welcome or even smiled. I think it was my age, so they figured I wouldn't be purchasing the popular items or purchase a lot.
I walked into your store and met Marcos. Right away he smiled, introduced himself to me and made me feel so welcome. What a shock. You have a wonderful employee in him. Not only did he answer all of my questions, but he showed me around the store asking me if I'd be interested in other types of bikes and yet I didn't feel pressured in any way.
He is a gem. It sure would be nice if there were more Marcos! If you had the bike I was thinking of buying, I would have bought it from your store just because of his wonderful personality and smile.
(By the way, it was a Electra 7-speed cruiser. I don't know why the bike stores only carry certain bikes, so you have to go to all kinds of stores to see what's out there.)