Jan 30, 2019

Hi Debbe,

I saw your email in a feedback message on my receipt and wanted to
take the opportunity to thank your team, in particular Michael at the
Encinitas location.

I just walked out today with my new Trance E+2 bike and couldn't be
happier. I had a blast riding it this evening. Michael was incredibly
helpful throughout a long process and was always patient, prompt, and
knowledgeable. Particularly when I had some issues with sizing, he
always had an attitude geared toward fixing problems however possible.

Although it's a bit out of my way - I look forward to returning for
service/other items in future given the positive experience I had in
the end.

Just wanted to pass along the thanks to you and your team.

All the best,

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