The staff was extremely helpful and informative. I am brand new to the cycling world and was seeking a bike for commuting and trail riding. Erin suggested a gravel bike and helped me through the entire process, making sure I understood each part of the bike and it's functions, preparing me for any potential damages/fixes, and set me up with all the necessary accessories. Even though I had never met him, Michael offered to show my dad and I some of the trails in the area, which was amazing considering I'm a newbie. I would highly recommend this shop to anyone & everyone, no matter the skill/experience level. I felt very supported and welcomed into the biking community!