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August 8, 2016

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Debbe,

I just wanted to take a moment to let you know of Eric's exceptional ability to assist me and my nephew in a purchase of a bicycle today.

Previous to my visit, I had visited your website and had in mind a particular kind of bicycle.

Eric inquired about my nephew's intended use and was able to immediately determine that my preconceptions were incorrect and advised a different selection.

My nephew couldn't be happier with the bicycle that Eric was able to help us select. He also helped my nephew with the basics of shifting and avoiding cross-shifting. I found out that my nephew did not know these things and it explains why my bicycle experienced some difficulties when my nephew had used it.

I certainly hope that Eric gets the recognition for his skillful sales ability. His warm additude and knowledge made my shopping experience a pleasure.


Warmest regards,
Michael Kandziora

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