August 22, 2017
I just wanted to take a quick moment to bring to your attention the wonderful experience I had with your employee Michael Macare in the Encinitas store.
I walked into Bicycle Warehouse 2 weeks ago knowing absolutely NOTHING about mountain bikes or the sport. Despite not knowing much about the sport, and "honestly" not really knowing what I wanted, Mike was patient and took his time to explain all the different options to me; weighing the pros and cons of each bike as it related to my particular riding style, skill level, and price point.
My interaction with Mike was very informative, and I felt that by the time I pulled the trigger I was well informed and was making an educated decision. I visited the store several times before purchasing, and was pleased that during each visit, I wasn't pressured. Mike understood the huge commitment I was making in terms of cost and time, and wanted me to be happy. Also, despite not knowing my skill level and initially having a lower price target, I never felt pressure from Mike. These factors, along with the excellent customer service I received, were huge factors in my decision to purchase my bike from Bicycle Warehouses.
In the end I purchase a 2018 Hightower for myself and a BMX bike for my son. Mike definitely made me a fan of Bicycle Warehouse. I will definitely be a return customer in the future and will not hesitate to recommend Mike Macare and the folks over at Bicycle Warehouse to my friends and co-workers.