Everytime we walk in it's like we're family. Seriously. They are always so welcoming and excited to help.
Mitch, Luis and Eric have always gone above and beyond every time we show up with a bike service, need help with the bike or finding parts or when we just have questions.
I'm new to riding, I bought a mountain bike originally and rode it once through Miramar Lake's trail and barely got half a mile in when I decided I was going to walk my bike out. I then got a road bike - and actually had a terrible first group ride experience and stored my bike in a shed for almost a year? I decided it was time to take it back out for another attempt - went down to BW and after talking with them about what happened - they shared their stories and gave me advice on rules of the road; what to look for, what to do when X Y Z happens, how to be proactive, etc - I left feeling incredibly confident. - Graciella