Mitch, Luis and Eric have always gone above and beyond every time we show up with a bike service, need help with the bike or finding parts or when we just have questions.
I'm new to riding, I bought a mountain bike originally and rode it once through Miramar Lake's trail and barely got half a mile in when I decided I was going to walk my bike out. I then got a road bike - and actually had a terrible first group ride experience and stored my bike in a shed for almost a year? I decided it was time to take it back out for another attempt - went down to BW and after talking with them about what happened - they shared their stories and gave me advice on rules of the road; what to look for, what to do when X Y Z happens, how to be proactive, etc - I left feeling incredibly confident. - Graciella