Hands down this is a great bike store their customer service is amazing!!! I have been in a couple of times and always received great service. I took my bike in for service today & Ryan did a fabulous job. I dropped it off in the morning without an appointment & I was able to pick it up with in a few hours. Bicycle warehouse is definitely my bike shop to go to and Ryan will be the tech that I use whenever I need it in the future. twin mom -Joyce F.