November 9, 2015
To whom it may concern,
I just wanted to drop you a note to let know that I had a great experience at your Pacific Beach location, and in particular with Nate.
My wife and I stopped by to purchase a bike for our daughter's 8th birthday and to take a look at your beach cruisers to ourselves. Nate was a lot of help and took his time to explain the different bike options for our daughter.
After taking a look at the beach cruisers, which we had not planned to buy, we purchased all three bikes. This sale can be chalked up to Nate's enthusiastic attitude and his salesmanship.
After chatting with Nate we found out about your company's bike "recycling" program and even donated our old bikes instead of selling them.
As it turned out after taking my cruiser out for a spin it needed an adjustment to the crank shaft. When I called and spoke with Nate about the issue he was fantastic. He told me it was absolutely no problem. I brought the bike in and was back in business in a couple of days.
Needless to say I think that you have a good company, that I will continue to recommend, and an even better employee in Nate.